Refund Policy

Artfully Curated. Transparently Communicated.

Effective Date: May 2025

At Kickshaws Catering Co., we take pride in delivering exceptional culinary experiences and impeccable service. Because each order is custom-crafted and made fresh with locally sourced ingredients, our refund policy is designed to respect both your needs and the integrity of our process.

πŸ—“οΈ Cancellations

14+ Days Notice
βœ“ Full refund minus a 10% processing fee
βœ“ Applies to all event catering, charcuterie carts, and grazing table bookings

7–13 Days Notice
βœ“ 50% refund of total order amount

Less Than 7 Days Notice
βœ— Non-refundable
Preparation, ingredient ordering, and staffing begin well in advance of your event

🧺 Custom Charcuterie Board Orders

72+ Hours Notice
βœ“ 50% refund available for pickup and delivery board orders

Less Than 72 Hours Notice
βœ— Non-refundable

πŸ” Refunds Due to Service Issues

If something isn’t right, we want to make it right. Please notify us within 24 hours of your event if there is an issue with:

  • Incorrect or incomplete orders
  • Significant presentation concerns
  • Product quality that does not meet our standard

After review, we may offer one of the following:

  • Partial or full refund
  • Credit toward a future order
  • Replacement (if applicable)

⚠️ Non-Refundable Situations

Refunds will not be granted for:

  • Delivery issues due to incorrect client-provided information
  • No one available to receive delivery or access event space
  • Preferences not clearly communicated prior to order confirmation
  • Last-minute reductions in guest count or changes to event details

πŸ“ž Questions or Concerns?

Please reach out to us directly for any cancellation, refund, or service-related inquiries.

Email: KickshawsCateringCo@gmail.com
Phone: (520) 400-8410
Service Area: Phoenix & Metro Areas